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Physiotherapy UK 2021 will be a virtual event, using a cutting-edge, avatar-based platform to recreate the energy of a live, in-person event. We understand that our delegates will have questions about this, and we have answered the most likely ones here.

If you have any other questions please email us at physiotherapyuk@csp.org.uk

Having problems?

Please consult our troubleshooting guide.

1        Getting started

1.1       How do I access the conference? 

To access vPUK you need to book your place. The confirmation email you receive will include a link to download an app through which you will be able to enter the virtual campus.

If you have problems with downloading you can email us, or alternatively you may find this help page useful.

This app is only available on a desktop/laptop computer and is currently not compatible with Chromebooks, Linux based computers, tablets or mobile phones. For further information, see 3.4 below.

1.2       How much does a ticket cost?

£99 for CSP members until 31st July and then £129 from the 1st August, £49 for students/associates/retired/unwaged and £219 for non-members.

1.3       When does booking open?

Booking is now open.

1.4       Can I book on the day?

Yes, if we have not already sold out.. However due to the requirment for software to be downloaded and learning how to use it, we do advice to book in advance. 

1.5       Can I buy a one-day ticket?

No. As it is a virtual event and we cannot monitor access on individual days, only a £99/£129 two-day ticket is available for full members, or £49 for students/associate/unwaged/retired and £219 for non-members.

1.6       I am presenting an abstract. What ticket should I buy?

If you are presenting an abstract as a poster, rapid 5 or platform presentation, you need to book a normal delegate ticket. This will be as one of the following:

- CSP Chartered Member

- Student/ retired/ associate/ unwaged 

- Non-member

Exhibitor and Guest tickets are for authorised use only and not for the use of the session Chairs and presenters or poster authors. 

1.7      Can we make a group booking? 

Please provide the following information to us:

•            Number (and type) of places you wish to book – please include if they will be CSP member tickets/ student tickets etc.

•            Postal address of your finance department


We will then send you a pro-forma invoice. Once you send us back a purchase order, we will send you a 100% discount code so individuals can book their places on the booking page. We will send you a full invoice for the full amount of all tickets.


1.8       I have completed the online booking form and each time it tells me I need to fill in every section. I have done this, but then it removes all my info and makes me start again.

Please fill out your name in capitals in the signature box as written in the first two fields. For example LINDA GROOTEGOED (rather than LG). This should resolve it. If not, please contact us at physiotherapyuk@csp.org.uk

2          About the avatar format

2.1       Why was a virtual world chosen over a webinar platform?

We wanted something more lively and interactive than a webinar, so delegates could truly interact with each other, as well as get CPD from the organised sessions. With this platform, you can meet up with friends and make new connections by joining group chats as you discover them on your travels. It really feels as if you are at a physical ‘live’ event.

2.2       The diversity of the avatar range is limited. What can I do about it?

We are aware of the reasonable desire to add additional choices in body shape and size and cultural attire and that the current customisation of the avatars is limited.  Some adjustments to the range (to include religious dress, hairstyles and clothing) have been made this year and we are in discussion with the developer to make further improvements. Any updates that are made will automatically show in your software.

Statement from the developer:

At Event Farm, we are committed to diversity, equity, and inclusion. We value and embrace the differences within our company and among our community of users. This is a primary driver in the design and development of our platform and avatars. 

We continue to provide greater means for users to customize their avatar to express their personal identity and allow them to thrive in our virtual world. As our technology advances, we are expanding our avatar options to allow more variety in appearance and ability, while reducing barriers related but not limited to race, ethnicity, sex, gender identity, ability/disability, religious affiliation, age, and body type.  For example, our avatar system includes non-gendered hairstyles, jewellery, and accessories, along with a variety of skin colour and hairstyle options to reflect our global audience, including headwear for cultural/religious affiliation. In addition, our user interface is designed to include assistive cues for those with colour vision deficiency. 

We continue to improve our avatar system and user interface to be inclusive and representative of our global user base. Our team is mindful of the design choices we make for our avatars to overcome implicit and unconscious bias, developing with accessibility in mind to continuously improve and provide a satisfying user experience within the virtual world. 

3          Accessing the virtual world

3.1        Can I access it on a work computer?

Minimum system requirements are Windows 7SP1+ or newer or Mac OSX 10.11 or newer.  Find out more about system requirements.

3.2       I am worried my workplace firewall isn’t going to let me download the software

Firewalls can be an issue, we would ask you to contact you IT department in the first instance to see what can be done and we are always happy to provide information to assist your IT department to make the necessary checks. They may find this help page useful.

3.3      What broadband speed do I need to use the conference software?

For the best service, a 10-20 Mbps download speed is best.  You can use: ​​speedtest.net​​ to check your internet speed and connection.​

3.4       Can I use my phone / iPad / tablet?

Unfortunately, this software app is only available on a desktop/laptop and not on mobile devices. Although this may be an issue for some people accessing it - seeing it on a big screen provides much more usability and interactivity which will mean you get the most out of the virtual conference experience.

3.5       Do I need any special equipment?

Yes, you will require a headset or headphones with a microphone. Headphones allow you to hear nuances in sound and prevents background noise and echoes whilst in the virtual world.

3.6       What if I experience other technical problems?

Most of the technical issues are expected to be related to sound/mic problems. These areas and other troubleshooting tips will be included in the welcome pack you receive when you have booked your place.

3.7       Will the conference be accessible to people with visual and/ or hearing impairments?

Many aspects of the conference have a ‘zoom in’ function to increase the size of text and images to assist people with visual impairments.

  •     When in a talk, hover over the top of the view and click on ‘Screen Zoom’ to change the size of the screen or change the screen you are viewing.
  •     In the exhibition hall, presentations can be made larger by clicking on the '+' icon in the top right.
  •     The menu view can be made bigger by going to preferences (the cog icon in the top right of the screen).
  •     You can communicate with other delegates by speaking to them, thus reducing the need to use the messaging function.

Many aspects of the conference can be presented visually, to assist people with a hearing impairment.

  •     Some of the recorded content will be presented with subtitles, to ensure people with hearing impairments can read what the speakers are saying.
  •     Unfortunately, we are unable to provide live subtitling for live discussions at this time.
  •     Communication with other speakers can be done via the messaging function instead of speaking to them using a headset and microphone. 

4         Security (including GDPR)

We are aware that some delegates have to fill out a form to get authorisation for their IT department to download the software. For your assistance, please see below some questions that have been asked and the replies. If you have any questions unanswered, please contact physiotherapyuk@csp.org.uk

4.1      Is the software technically safe to use?

Virbela is an established company and its software has been installed by clients across the world. However, all computer software is vulnerable to ‘hacks’ from determined hackers, and the Virbela software is no different.

4.2      Does it contravene any regulations such as GDPR?

Virbela has a privacy policy that includes a section dedicated to the rights of EU-based users and has a privacy notice.  These have been checked in relation to compliance with UK GDPR.

 4.3     Could it form a risk to patient data as it is downloaded to an organisation/NHS network?

 There is no patient data stored on Virbela’s servers.

4.4     What due diligence has been undertaken with regards to this software?

Several suppliers were interviewed and tested before a final choice was made. In negotiating agreements we reviewed their approach to data security.

4.5      What information will the application hold?

Delegates are required to provide their name and email address to download the software. At present the delegate booking (and therefore the payment details) are handled by a separate EU-based provider. A full list of what is collected can be found in the Virbela privacy policy.

4.6     What does this mean for the data as it resides in the US, as this means it will be subject to US law rather than UK / EU law?

There is a range of rights, which are applicable only to citizens in the EEA, in the Virbela privacy policy.

5        About the event

5.1       What are the programme times?

On Friday 5th November the campus opens at 8.00am, the programme starts at 9am and finishes at 5.30pm.

On Saturday 6th November the campus opens at 8.00am, the programme starts at 9.00am and finishes at 5.00pm.

5.2       Will I get to meet speakers?

Unlike a webinar, you may simply see a speaker standing next to you! Just as in the real world, if you see someone you would like to talk to then you are free to walk up to them to talk to them. Normal real-life etiquette applies, so please do check if it is convenient for them to chat.

5.3       There are other delegates that I want to meet up with. How can I do this?

You can search for them by name in the ‘Find users’ section. This will tell you which room they are currently in. Go to that room, click on their name and select ‘Go To’, and your avatar will make its way over to them, wherever they are (tip: hold the ‘Shift’ key whilst walking and you’ll run instead).

5.4       Will the sessions be recorded?

Yes, most of the sessions will be recorded. We are planning to record the keynote sessions, spotlight and focused symposia sessions. Everyone who has purchased a conference ticket will have access for around 30 days to any recorded content once we have made it available via a video-sharing website.  

Please note that some speakers have not provided us with permission to record and therefore not all sessions will be available. Please check the programme here www.physiotherapyuk.org.uk  to see which ones will be recorded. We, therefore, recommend that you try and attend the session you are most interested in ‘in person’.

5.5       Will certificates of attendance be provided?

Yes. Please request a certificate via physiotherapyuk@csp.org.uk during or after the conference.

Any other questions?

If you have any questions that have not been answered here or in your delegates’ welcome pack, please email us and we will do our best to help.